Starting Good Business Relationships

"When I hear one of my clients say “Today was a tough day” I always follow up with this question, "How can I help?"

Really think about this question “How can I help” So what does this have to do with customer relationship, sales and marketing?

Now before we get into understand this we have to change our mindset. The change is every customer is really a Client. The title “Client” demand respect in today’s business world. Thesaurus.com defines the word Client “One who buys goods or services.” A customer is defined in the say way. However, let me ask you this. How does it feel when someone refers to you as a Client? It places importance. Where if you are a customer there really is no feeling of importance. I know it’s all comes down to semantics’ but changing your mindset will project to the Client that they are important to you and your business and is the first building block of any relationship.

The first step in any business relationship is to start a relationship. The biggest problem with most business owners today is that they do not start a client relationship. They just make a sale and go on to the next money source forgetting about the client and the relationship which was just started. See this relationship is very important. Why? Because statistics show that it can be as much as ten times easier to market and sell something to someone that has bought from you before, than selling something to a stranger.

Watch for the next blog post for the answer to "How can I help?" and to here open discussion listen to My VM Team Talk Radio