Showing posts with label customer retention. Show all posts
Showing posts with label customer retention. Show all posts

Wednesday, December 17, 2008

Hale Dwoskin - Why Get Upset About Little Things?


Don't Sweat the Small Stuff....Why Get Upset About Little Things?

Your emotions and problems are not who you are. In fact, says Hale Dwoskin, they are what stands in the way of authentic experience, and your intellect can't help you change them. The good news is that you do have a choice, and freeing yourself from guilt, anxiety, and depression can be surprisingly simple. You'll be amazed at how easy it can be to trade accumulated emotional baggage for the happiness, peace and emotional freedom you deserve. Author, trainer, and facilitator Hale Dwoskin shows you:
That you are already perfect and complete and don't need "self-improvement"
Why focusing on problems and feelings won't change them
An alternative to stuffing, medicating, or denying feelings
The simple way to give up your emotional baggage

New York Times best-selling author Hale Dwoskin is CEO and co-founder of training for Sedona Training Associates. He facilitates retreats and teaches the Sedona Method to individuals and organizations in the U.S. and abroad. He wrote The Sedona Method: Your Key to Lasting Happiness, Success, Peace and Emotional Well-being and is co-author of the series Happiness Is Free: And Its Easier than You Think.

To Find out More: http://successis.askjimcobb.com

Monday, November 10, 2008

How Can I Be More Outgoing? by Keith Ferrazzi

How Can I Be More Outgoing? by Keith Ferrazzi. Open yourself up to a new world. Connecting with people and find a way to be outgoing.

Keith Ferrazzi is one of the rare individuals to discover the essential formula for making his way to the top through a powerful, balanced combination of marketing acumen and relationship building. He was the youngest chief marketing officer of a Fortune 500 company and is recognized as a top business leader by Crain's Business and the World Economic Forum. Keith holds degrees from Yale University and Harvard Business School.

You can buy his entire packaged DVD presentation at http://successis.askjimcobb.com

Saturday, June 7, 2008

Call Calling For Gold Part Three


Prospect = Asset = Gold

Now you have this gold/prospect you have to refine it and turn it in to an asset which will offer you a return on your investment. So think about gold and how it can be refined, gold bar, jewelry, and many other precious materials. How do we do this? We take our next to the final step and what I like to refer to as “create a jewel” or in the sales word the close. If you have effectively asked the correct right questions then this will be the easy part.

If you are in the online business world then all you have to do is take them through the process that you take any new client/prospect or new team member. See, though the entire process I have not talked about price, investment, cost, or how much money they are going to spend. If you have done your job right they already know the value and benefits to investing in you. You know if they can afford the investment. So now just act as there guide and get them all set up with everything they need. Once you have completed this and everything is signed, approved, and the investment is sealed then you will have your precious jewel, your asset, and your return will be bountiful. Not just today but for the rest of your life. Just like a gold ring you have to now take care of your new relationship for the long haul and I can assure you if you do this it will make you proud for many years to say that I have great assets your client/customer.

Now for the final step this one is easy but should not be taken for granted. Make sure to say “Thanks You”. Thank them again for their time, and offer them your help if they should ever need it. This strategy is not only a touch of class on your part, but also gives you another opportunity to continue your relationship and leaves the door open for you again and again.

Now you are a Gold Miner you will definitely hit a huge gold vein if you keep practicing and learning more about cold calling and sales. I would like to suggest the following blogs and websites for you to visit to continue your sales learning path:

www.SalesBlogcast.com

www.hellomynameisscott.blogspot.com

www.SalesRoundup.com

www.MyVMTeam.net

www.MyVMTeam.com

www.GoogleMeTalkRadio.com

www.qAliasAffiliates.com - “Google Me” it’s all about “You”

www.AskJimCobb.com

In closing, I would like to thank you for your time and I look forward to share more with you. Please feel free to leave your comment or even a question in my comment section or at www.MyVMTeam.wetpaint.com


Google Me Regards,
Ask Jim Cobb – Google Me

Wednesday, June 4, 2008

Cold Calling for Gold Part Two


The only way that you are going to do this is Practice, Practice, and Practice you’re panning for prospect through conversation out loud and role-play with friends or colleagues. This will set you mindset and focus on your prospect rather than your shyness. Even today I take a little time to visualize my prospecting for gold before I start panning. This allows me to focus on results and the gold at the bottom of the pan.

Now the introduction is over lets start building the relationship through asking question. But before we get started, keep this in mind:

The shyness which is fear that you’re creating for yourself is far worse than the reality of panning for prospects. So overcome shyness and fear by doing. As you become more comfortable your mindset will change and you will focus on the gold. I can assure you that your shyness and fear will no longer be a challenge to you.”

Building a relationship through asking question is funs and exciting. You are getting to know someone new. So show respect and ask good questions that will allow for you to take down all of the bearers between you and your gold. The key words to develop questions from is who, what, where, why, and how. If you keep these words tucked in the back of you mind you will be able to generate great and power questions. So take a little time to develop a list of key question that you can build on. As your conversation grows with this prospect then so will your relationship. Once you are starting to feel comfortable in the conversation then you know that you are almost at the bottom pan and you will start see the gold in your mind. Now relax the gold will come but we have to add more water to really uncover it.

Why do you have to add water? Well you have to ask yourself two questions to validate your new relationship:

Is the prospect ready to invest in you? OR Should I wait and build the relationship more?

Now start asking more powerful validation questions, I mean asking: dangerous questions, guiding questions, killer questions, challenging question, pointed questions, smart questions, unexpected questions, well crafted questions, and well timed questions. I can assure you that if you ask questions like this, your prospect will form an impression of you as someone who is creative, intelligent, observant, and really cares about who they are and what they are all about. This will enable them to invest in you, entice them to continue a long term relationship, and will encourage them to tell their friends about you.

Obviously, after you have validated your relationship and the prospect is ready to invest in you. Pick the gold out of the pan and hold it in your hand and look at it. But you can’t stop here. You have to now refine the gold and turn it into your asset.

Watch for Cold Call for Gold Part Three , I would like to thank you for your time and I look forward to share more with you. Please feel free to leave your comment or even a question in my comment section .

Google Me Regards,

Ask Jim Cobb – Google Me

Monday, June 2, 2008

Cold Calling For Gold Part One

Many online sales professionals are shy when it comes to cold calling, that shyness, unfortunately, makes them ineffective when they pick up the phone to make the calls. The fact cold calling is on of the most effective way to get the word out about your business, your success, and you.

See I don’t call it cold calling, I call it prospect mining. Just like a gold miner I am mining for prospective client/customer. Gold mining consists of the processes and techniques employed in the removal of gold from the ground. Gold mining and prospect mining have a lot of similarities. So let’s take a look at my most successful prospect mining technique:

Panning for Gold – Panning for Prospects

Now I know that a lot of us should know about Panning for Gold. Panning for prospects is fun and exciting. Just think what you will uncover.

“Gold panning is a mostly manual technique of sorting gold. Wide, shallow pans are filled with sand and gravel that may contain gold. Water is added and the pans are shaken, sorting the gold from the gravel and other material. As gold is much more dense than rock, it quickly settles to the bottom of the pan.”

Panning for prospective clients/customer is done much in the same way. Our pan is the phone and our list of phone numbers and names are sand and gravel that contains the gold. So the first step is getting our pan and adding all of the prospects to it. Then we add water (building the relationship) to short the sand and gravel and other materials away from the gold and it quickly settles to the bottom of our pan. I visualize this with every time I am panning for prospects.

Now the most important process in panning for prospects is the water, building a relationship by asking questions. Just as you would meet someone at a party, maybe on a trip to the grocery store, or just meeting new people any where you may go. You begin a conversation with introduction. So if you are shy and want to overcome this you are going to have to prepare. Know your goal, what you want to say, how you want to say it and how you want to represent yourself, your business, and you.

Watch for Cold Call for Gold Part Two , I would like to thank you for your time and I look forward to share more with you. Please feel free to leave your comment or even a question in my comment section .

Google Me Regards,

Ask Jim Cobb – Google Me

Friday, May 30, 2008

Wet Paint Power - My VM Team


My VM Team Wet Paint Wiki is ranked in the Top 500 Wetpaint Wikis at number 186 out of more than 950,000!

What an outstanding site for the new and advanced Internet marketer! We have a tremendous team here at My VM Team that shares information on what is working Right Now with their own personal on and off line business.

In this mighty team there are SEO experts, Blogs and Social networks experts, communication managers, technical professionals, and everyday people all combining skills to tailor their individual online presence and marketing techniques for their own personal business opportunity. Whether they have an online business or a brick and mortar business, My VM Team gets the information out in real time and FREE! Never a dime, dollar, or peso. Free to sign up, everyone involved isn't about salesy selling to the team members but actual advice and learning how best to market that members business.

Get with this team by signing up for an invitation to the My VM Team Wetpaint Wiki http://www.MyVMTeam.net">http://www.MyVMTeam.net>
If you would like to hear more about this brilliant team, come take a listen to their Radio Show at http://www.MyVMTeam.com">http://www.MyVMTeam.com>

Sunday, May 18, 2008

Success is your focus.

Another key to successful CRR is the ability to build relationships while taking care of business. Here are some ideas for you: don’t make people feel invisible, always maintain good eye contact, remember, you can’t smile enough on the telephone or in person, to stay connected ask people who get your voice mail message to leave their e-mail address and telephone number, watch your body language, buy a notebook to record all your relationship building ideas, only do dog and pony shows if your client needs a dog and pony, add the words “for you” to the end of your sentences, every four months record your end of your telephone calls to improve the quality of your calls, always take notes to demonstrate that you care and you are listening, and always take the time to say “Thank you” to everyone who contributes to your success.

Passion is the powerful attributes for successful business owners.

Get excited about your work. If you don’t like it, change it. Your life is too important and too short, to waste it doing something you hate doing. Be yourself and avoid trying to imitate somebody else. Have an attitude of gratitude. Say “thank you” often. That kind gesture will make someone’s day a better one and you will feel the success that you have help someone else have a great day.

Enthusiasm is contagious. Enthusiasm is an acquired quality and it’s free! Go out and get some, if you’re running low. If you want to take your business to the next level learn to do the unthinkable. Never saying “I’ve always done it this way.” Never follow the crowd. Take a new and different path to solve old client problems. The old way may not be the better way. Don’t let “good enough” be good enough.

If your success becomes to comfortable, it’s time to change. Always aim higher and you’ll be rewarded handsomely. Being SUCCESS is no small task, especially when the client is doing the evaluation. If you dare to be different, strive to be effective, and are attentive to your clients’ needs, you too can be SUCCESS.

In closing, Customer Relationship and Retention is not a challenge it is a way of life for any business person and it all comes down to this. When you do the right things for clients with the right motives, there’s no limit to what the Client will do in for you. Take everyday as a gift and enjoy opening it. Because you never know what you will find when you mind is set for SUCCESS.

Saturday, May 17, 2008

So why is the Client Important?

So why is the Client important? Because the people that have bought from you now trust you more, as a result they will deal with you again and again. The more they trust you, the more open the relationship will evolve over time.

So the next step here is to build trust and the best way to do this is say “Thank You”.
I mean more than that automated 'thank you' at the cash register. I mean a personal thank you, something that shows your Client that you do appreciate them. One of the first ways you can do this is by sending your Client a thank you letter after they have purchases from you.

Well, there you have it, this simple one page letter that thanks your Client and encourages them to come back and opens the door for future business.

Will sending a letter to your Client really work? Sure it will. After all, when was the last time you received a thank you letter for spending money? I have only received a very few thank you letters and I remember all of them vividly. Send one to your customers and they'll remember it and you too. Try this, it works!

So what does the question “How can I help” have to do with Client relationship? Did you think about it? Offering help shows that client that you care about there business or even them. The client may decline your help but the client will always remember you making the offer to help. This builds trust and build the relationship.

Watch for my next blog post and learn the Power of CRR.

Monday, May 12, 2008

Customer Relationship and Retention

The client relationships must be the heart of every business. All of us know what ROI (Return on investment) is all about. Now let’s discuss how CRR (Customer Relationship and Retention) works.

One of the largest challenges to overcome for off or online businesses is sell, sell, sell, sell, sell, and sell mentality. The other thing I see and hear is poor closing techniques with little or no follow up and no long term relationship retention established after the sale is closed. This is a failure point with most online businesses when they fail to recognize the value of a Client.

Every Client has a value to you and your business. What is the one thing now that you could start, stop, or change that would have a dramatic impact your client relationships retention? This is an excellent question and I hope you would take a moment and really consider your answer. Yes sometimes it takes a great deal of effort and an extraordinary amount of energy to close “a big deal” but what happens after the deal is closed. How do you turn this new relationship into a long term Client?

First, never forget, it may take even more effort and energy, to keep the business after you win it. It takes courage to get the business and creativity and imagination to retain it. Now let’s set you mind to never forget this word SUCCESS and all that means. To be success, success is to be grand, impressive, outstanding, excellent, remarkable, and even unforgettable.

Many business owners have not set there mindset in terms of SUCCESS. They walk around doing a great imitation but they don’t walk the walk and talk the talk. It doesn’t take much to leap from the ordinary to the extraordinary, but it does take effort. It’s all about leaving a great first impression, not merely a good one. It’s about delighting your clients, not just satisfying them, and being unforgettable.

It is about rising above the entire crowd, not being lost in it. It’s about speaking SUCCESS and breathing it. Here are some ideas for you on how have a SUCCESS mindset for Client Relationship Retention.